The Information we gather
We consider that it’s vital for you to know what kind of information we collect when you use our site to place an order. The information includes your correct name, street address, postal code, city, country, email address, phone number and so on. We need this information to ship your order at the right time in the correct place without facing any hurdles and delays in the shipment.
Usage of Information
• Help us make this site easier for you to use by not having to enter information more than once. • It helps you rapidly locate information, products, and services. • Inform you about the new data and products that we offer. • It helps us create content on this site that is most appropriate for you. Registration and Ordering: During registration, you will be insisted on providing us your full name, billing and shipping address, phone number, email address and credit card number. Also, we may ask you to enter your country name, so that we can fulfill with relevant laws and regulations, and we might also ask for your gender as well. These types of personal information are used for billing purposes only, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we come across a problem while processing your order, it’s easy for us to use your personal information that you have provided us at the registration time. Email Addresses: After registered yourself with our site you will receive free promotional notices; just like, we will alert you when we add new accessories or new product style; we’ll also notify you about their great offers. Your participation in a contest is completely voluntary, and you may choose whether to contribute and reveal information to us.
We are committed to providing our customers the most stylish, latest, innovative and top-notch products. In case the product fails to meet your expectations regarding quality, size, color or any other matter then the following policy will apply.
- Your order will be processed as per your provided measurements details strictly. Please cross-check your measurements as per the size charts uploaded on our website for your convenience. We have no control over size that’s why we will not be able to provide refund or exchange in this case.
- Just in case if you received the wrong style, size, or color jacket then you can avail 100% refund or exchange without any cost.
- Please note, no returns and exchanges request will be entertained that is made after 02 days of receiving the products. You have to send the images of your product to our sales team (Sales.firstname.lastname@example.org). It takes a bit of time to reply to hundreds of emails, your patience is vital
- We request you to take reasonable care of the products, if you want to return the goods (in case of receiving an incorrect size, style or color), then the original packaging should be retained. Goods should not be damaged, soiled or torn. We will provide you a refund or process the return after receiving a product at our warehouse.
- There will be a flat 25% deduction if the order is canceled within 24 hours, and deduction of 45% from the amount of the item if the order cancellation is done within 03 working days. Please note that no order cancellation will be entertained after 03 working days
- No return or exchange will be processed if you have ordered Made to measure suits, tuxedo, and jackets as it going to be tailored based on your size
- You can get the 100% refund with the shipping cost including for the item you ordered if the delivery exceeds 45 working days. Please note that the 45 days counting will start after the customer final confirmation and gateway payment confirmation.
- There will be no return/exchange for ordering more than one similar product, in the case of different size at a single time. People misuse this facility to resale value and return the piece if not sold out, using this service for product trial by ordering a different size of the same jacket. Hence, select one that fits and return the extra. We have given the accurate sizing chart on our website, and we suggest you double-check your measurements before placing the order.
- DHL and FedEx are employed for shipping your orders directly from our stitching units. The tracking number is provided to our customers to keep a close eye on the movement of its shipment until its final destination.
- We do not; you at Post office box (P.O. Box) addresses. In case if it is not possible for you to collect and sign the product due to your unavailability on probable shipping date then leave a note to direct delivery to a neighbor who can collect and sign the product on your behalf.
- You will receive an email from us within 24 hours of ordering products, acknowledging your order receipt with a copy of your detailed invoice.
- Altered or worn items are not returnable. Please contact us before returning or exchanging an item, you have to send the product once received approval from our sales team. You might receive your products a couple of days later as per the given delivery date subjected to shipping or payment issues and quality control checks.
We provide FREE SHIPPING WORLDWIDE to specific countries including United States, United Kingdom, Canada and Australia on all orders above $99. Flat shipping cost $25 will be charged to all orders cost below $99. To deliver products at your doorsteps we greatly rely on your shipping details and contact number. Please recheck your details before sending and make sure to include your complete physical/residential address as we do not make deliveries to PO Boxes. After your payment procedure is cleared, Cosplay Hood takes 12 -14 business days to deliver your product quickly. You will be able to claim a 100% refund if we failed to deliver the products in 45 days. The prices are excluding all the taxes/duties, which would be charged by the customer. We can mark your item as a “Gift: to avoid any customs charges or other governmental red tapes. You can get more information by contacting us at email@example.comPlease be aware that Cosplay Hood ship products from multiple places to make logistically feasible for you to receive your order in time. You may be receiving orders from Australia, the US or Asia, depending on your shipping address and availability of your ordered item Once payment was done then you will get the confirmation email including a detailed invoice as well as an order tracking number to keep a close eye on your product delivery. If you are not available on the potential delivery date then please notify someone to pick the order and sign it for you. You can also contact the courier service to reschedule the shipment as per your availability.